Refund and Returns Policy

Sanderson Global Logistics: Refund and Return Policy

At Sanderson Global Logistics, we are committed to providing the highest quality logistics services to meet the unique needs of our clients. We strive for excellence in every aspect of our operations. However, we understand that unforeseen circumstances may arise, and we want to ensure transparency and fairness in handling refunds and returns.

Refund Policy:

1. Service Cancellations:

   • If you wish to cancel a service, please notify us as soon as possible. Cancellations made 72 hours or more before the scheduled service commencement will qualify for a full refund, minus any non-recoverable costs (such as permits, customs fees, or other third-party charges).
   • For cancellations made less than 72 hours before the service, a partial refund will be issued based on the percentage of work already completed or costs incurred.

2. Non-Performance of Service:

   • In the event that Sanderson Global Logistics is unable to provide the agreed service due to reasons within our control, we will offer a full refund or the option to reschedule the service at no additional cost.

3. Delays or Disruptions:

   • If there are significant delays or disruptions to the service due to factors beyond our control (e.g., weather, political instability, customs delays), refunds will be evaluated on a case-by-case basis. We will work closely with clients to offer alternative solutions or rescheduling options.

4. Incorrect or Incomplete Services:

   • If a service does not meet the agreed terms or is incomplete, we will conduct a review. Upon confirmation of the issue, we will offer a refund or credit for the portion of the service that was not delivered as specified.

Return Policy (For Delivered Goods or Cargo):

1. Damaged Goods:

   • If goods are damaged in transit due to negligence by Sanderson Global Logistics, we will provide a full or partial refund based on the extent of the damage, or arrange for the return or replacement of the damaged goods, subject to insurance claims.

2. Incorrect Deliveries:

   • If goods are delivered to the wrong destination due to an error by Sanderson Global Logistics, we will cover the cost of retrieving the goods and re-delivering them to the correct location or provide a refund for the logistics fees associated with that delivery.

Process for Requesting a Refund or Return:

1. Contact Us:

   • To initiate a refund or return request, please contact our customer service team at [customer support contact information] within 7 days of the issue occurring. Provide details such as your order number, service details, and a description of the problem.

2. Evaluation:

   • Our team will review your request and may require additional documentation or clarification. For damaged goods, photographs or other evidence may be requested.

3. Resolution:

   • Once the review is completed, we will inform you of the resolution. Approved refunds will be processed within 14 business days via the original payment method, unless otherwise agreed.

At Sanderson Global Logistics, customer satisfaction is our priority. We are committed to addressing issues promptly and fairly to ensure your experience with us meets your expectations.